🔒 CougarNine Outsourcing LLP

📜 Collection of Information

CougarNine has created this Privacy Policy to demonstrate our firm commitment to protecting information you submit. This Privacy Policy only applies to transactions made, and data gathered, on cougarnine.com and does not apply to any other transactions with Spine Media Solutions.

🔍 Definition of Personal Information

Personal Information includes:

• 👤 Personally Identifiable Information (PII): “Personally Identifiable Information” is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
• 📋 The information we may collect includes, but is not limited to, your name, father’s name, current organization, mobile number, email address, designation.

🔒 Use of Information

CougarNine does not sell, distribute, or give your personal information to any third party without your knowledge and consent except to provide products or services in which you have expressly displayed an interest, when you have given CougarNine your permission, or under the following circumstances but is not limited to:

• 🤝 When working with contracted outsourcing partners who work on behalf of CougarNine. These partners are subject to strict confidentiality agreements.
• 🔍 If we should have to respond to legal action, subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.
• 🔐 We believe that there is a necessity to share information in order to investigate, defend or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
• 🔄 We may transfer your information in case of any acquisition or merger within the company. This transition will take place with full disclosure of this Privacy Policy and the commitments expressed herein.
• 📩 Keep you informed about new products and services unless you do not want to receive our marketing messages.
• 📞 Provide the relevant service or product to you, which includes other services not included in your agreement with us and services that use information about location tracker, and to contact you with service-related messages about changes to the service or product.
• 💬 Respond to any questions or concerns that you may have about using our network, products, or services.

🔐 How We Protect Your Personal Information

CougarNine takes data security seriously and provides access permission to systems that contain such data only on a need-to-know basis. CougarNine may occasionally partner with other third-party companies in web-based promotions. However, CougarNine shall not be liable for any personal information submitted to external vendors or to any website linked to this site. CougarNine also recommends that any website visitor, accessing the www.cougarnine.com website as an employee of a company, abide by the privacy practices and security guidelines of the corporations they represent. CougarNine's website team recognizes that the receipt, transmission, distribution, or propagation of unwanted emails (Spam) is a major concern. We will abide by all anti-Spam legal regulations when emailing all information out from CougarNine. If you would like CougarNine to delete/edit/remove personal information collected about you, please send an email to info@cougarnine.com with ‘REMOVE’ mentioned in the subject line.

🔍 Your Rights

Under certain circumstances, by law, you have the right to:

• 🔍 Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• 📝 Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• 🗑️ Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• 🚫 Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground and where we do not have compelling legitimate interests to override such objection. You also have the right to object where we are processing your personal information for direct marketing purposes.
• 🛡️ Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
• 🔄 Request the transfer of your personal information to another party.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. Please be aware that the rights above are not absolute and there may be circumstances where we are unable to comply with your request. In such cases, we will explain why we cannot comply with the request.

🍪 Use of Cookies and Similar Technologies

Like most websites, CougarNine uses web cookie technology to help keep track of information such as your Internet Protocol Address (IP), Internet Service Provider (ISP), Operating System, the website from which you have arrived, and the date and time of your visit. CougarNine uses cookie information solely for internal marketing purposes, for example, to see what pages are most frequently visited to improve the site experience. We also use cookies to deliver content specific to a visitor’s interests and to facilitate the retrieval of information so a site visitor does not have to re-enter information each time they visit the website. Most browser technologies (such as Internet Explorer, Chrome, etc.) allow you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie. If you are using one of the market leading browsers and are uncomfortable accepting cookies from our website, you may erase and/or disable the acceptance of cookies in your browser’s administrative tools. Disabling your browser in this manner may result in a compromised experience of www.cougarnine.com or other websites you regularly visit.

🌐 Nature of Data on the Internet

CougarNine's intent is to keep secure any personal information that you submit to us, and CougarNine will continue to take steps to maintain the security of our website, infrastructure, and facilities. However, the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Therefore, in submitting personal information to any website connected to the Internet, you assume some risk (though minimal) of a third party obtaining that information. To guard against this threat we advise that any individual using the Internet as a communications medium take steps to educate themselves on the risks and take necessary steps to address them as best as possible. These steps include, but are not limited to, using encryption software and installing anti-spyware on your system.

📅 Notification of Changes

CougarNine reserves the right to amend/alter/modify and/or change this Privacy Statement so we encourage you to review this policy frequently. We will not provide individual notice to you of changes to this Privacy Policy.

📞 Contact Us

We are committed to safeguarding your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding the protection of your personal information, you may reach us by contacting info@cougarnine.com.

🔒 CougarNine Outsourcing LLP

📜 CCPA Privacy Policy

California Privacy Statement

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information in CougarNine Outsourcing LLP (collectively, "we," "us," or "our") Privacy Statement and is only applicable to visitors, users, and individuals who reside in the state of California ("consumers" or "you"). To comply with the California Consumer Privacy Act of 2018 ("CCPA") and other California privacy laws, we have adopted this notice. When used in this notice, any terminology defined under the CCPA have the same meaning.

We Gather Following Information

We collect information that identifies, refers to, describes, references, is capable of being associated with, or might reasonably be related to, a specific consumer or device, directly or indirectly ("personal information"). Within the last twelve (12) months, we have gathered the following categories of personal information from consumers:

The following items do not fall under the category of personal data:

• Data from government documents that is open to the public.
• Consumer data that is de-identified or aggregated.
• Information excluded from the CCPA's scope, like:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), or clinical trial data.
  • Personal information covered by certain sector-specific privacy laws, such as the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), or the California Financial Information Privacy Act (FIPA); and the Driver's Privacy Protection Act of 1994.

The Categories of Personal Information Indicated Above Are Obtained From the Following Sources:

• Directly from website visitors who fill out a form to download content, engage with content on our website, or interact with our agents over the phone.
• From third parties who collaborate with us and provide us with business contact and company information.

Personal Data Collection and Use

The personal information we collect may be used or disclosed for one or more of the following business purposes:

• To satisfy or meet the purpose for which the data is being collected. Because we primarily rely on advertising for revenue, gathering information is critical in order to maintain our services cheap to users. When you register to access a Third-Party Content Creator's content, your Profile Information is shared with them; their use of that information is governed by their privacy policies, and it may be used by the Content Provider for follow-up via phone, email, direct mail, or other customary methods. If you have any queries about how these Content Providers utilise this information, you should contact them directly. If you do not want this, please let us know.
• We will use your personal information to provide you with the information, products, or services that you have requested.
• To send you email alerts and other announcements about our products and services, as well as events and news that could be of interest to you.
• To improve our website and make its contents more accessible to you.
• For product creation, testing, research, and analysis.
• As required or appropriate to safeguard our, our clients', or others' rights, property, or safety.
• Respond to requests from law enforcement and as needed by applicable law, court order, or governmental regulations.
• As described to you at the time of collection of your personal information or as otherwise provided in the CCPA.
• To assess or carry out a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all your company's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal information held by us is one of the transferred assets.

Without giving you with notice, we will not collect additional categories of personal information or use the personal information we have acquired for significantly different, irrelevant, or incompatible purposes.

Personal Information Exchange

For business purposes, we may share your personal information with a third party. When we release personal information for a business reason, we engage into a contract with the recipient that specifies the purpose and requires the recipient to keep the information confidential and not use it for any purpose other than the contract's performance.

We have shared the following kinds of personal information for business purposes in the previous twelve (12) months:

• Identifiers are in (Category A).
• Personal information categories in California Customer Records (Category B).
• Internet or other similar network activity falls into (Category F).
• Inferences based on other personal information (Category K).

We share your personal information with the following kinds of third parties for commercial purposes:

• Our Third-Party Content Providers, to whom you or your agents have given us permission to release your personal information in connection with the products or services we provide.

Your Options and Rights

Consumers (Californians) have certain rights under the CCPA when it comes to their personal information. This section discusses how to use your CCPA rights and how to exercise them.

Data Portability Rights and Access to Specific Information

You have the right to ask us to provide you with information on how we collected and used your personal information in the last 12 months. We will inform you of the following whenever we receive and validate your verifiable consumer request:

• The kind of personal information about you that we gathered.
• The several types of sources for the personal data we gathered about you.
• The objective of collecting or selling that personal information is for our company or commercial purposes.
• The many types of third parties with whom we exchange personal data.
• The exact pieces of personal information about you that we gathered (also called a data portability request).
• Two separate lists disclosing:
  • Sales, identifying the personal information categories that each category of recipient purchased; and
  • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained if we sold or disclosed your personal information for a business purpose.

Rights to Request Deletion

Subject to certain exclusions, you have the right to request that we remove any of your personal information that we have acquired and stored about you. Unless an exception applies, we will delete (and order our service providers to delete) your personal information from our records once we receive and validate your genuine consumer request.

We may refuse your request for deletion if keeping the information is required by us or our service providers to:

1. Complete the transaction for which we obtained your personal information, supply a good or service that you requested, take reasonable actions in the context of our ongoing business relationship with you, or otherwise fulfil our contract with you.
2. Detect security breaches, guard against malicious, misleading, fraudulent, or unlawful conduct, and prosecute those who are responsible.
3. Debug items to find and fix faults that prevent them from performing their intended functions.
4. Exercise your right to free speech, protect the right of another consumer to exercise their right to free expression, or exercise another legal right.
5. Observe the California Electronic Communications Privacy Act (California Penal Code'1546 et seq. ).
6. If you previously provided informed consent, engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information would likely render the research impossible or seriously impair the research's achievement.
7. Allow only internal uses based on your relationship with us that are reasonably consistent with customer expectations.
8. Comply with a legal requirement.
9. Use such information for other internal and legal purposes that are compatible with the context in which you submitted it.

Access, Data Portability, and Deletion Rights Exercising Access, Data Portability, and Deletion Rights

Please make a verifiable consumer request to us to exercise the above-mentioned access, data portability, and deletion rights by either:

• Visit www.cougarnine.com for further information.

Only you or someone you empower to act on your behalf who is registered with the California Secretary of State may make a verifiable consumer request connected to your personal information. On behalf of your underage child, you may also make a verifiable consumer request.

Within a 12-month period, you may only make two genuine consumer requests for access or data portability.

• Provide enough information to allow us to reasonably verify you are the person about whom we acquired personal information or an authorised representative in the verifiable consumer request.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

If we can't authenticate your identity or authority to make the request, and confirm the personal information belongs to you, we won't be able to react to your request or supply you with personal information. You do not need to create an account with us to make a verifiable consumer request. Personal information given in a verifiable consumer request will only be used to confirm the requestor's identity or permission to make the request.

Timing and Format of Responses

We make every effort to reply to a valid consumer request within 45 days of receiving it. If we need extra time (up to 90 days), we will notify you in writing of the reason and the extension term. If you have an account with us, we will respond to that account in writing. If you do not have an account with us, we will send you a written response via mail or email, depending on your preference. Any disclosures we make will only cover the 12-month period prior to the receipt of a verifiable consumer request. If applicable, we will explain why we are unable to comply with a request in our response.

We shall choose a format to send your personal information in for data portability requests that is easily usable and allows you to transfer the information from one entity to another without difficulty.

Unless your verifiable consumer request is excessive, repetitive, or plainly baseless, we do not charge a fee to process or respond to it. Before we complete your request, if we conclude that it requires a price, we will explain why we made that choice and give you with a cost estimate.

Non-Discrimination

We will not treat you unfairly if you exercise any of your CCPA rights. We will not:

• Deny you goods or services unless the CCPA allows us to.
• You will be charged varying prices or rates for goods or services, including discounts or other perks, as well as penalties.
• Provide you with a higher level of goods or services.
• Suggestions include a different price or rate for products or services, as well as a different level or quality of goods or services.

Modifications to Our Privacy Notice

We retain the right to make changes to this privacy notice at any time. We will send you an email or post a notice on the homepage of our website if we make any changes to this privacy notice.

Information about How to Contact Us

Please do not hesitate to contact us if you have any questions or concerns about this notice, our Privacy Statement, the methods in which we collect and use your personal information, your choices and rights regarding such use, or if you desire to exercise your rights under California law.

Website: www.cougarnine.com
Email: info@cougarnine.com